Privacy Policy

This Privacy Policy explains how A1Fares.org ("A1Fares", "we", "us", or "our") collects, uses, shares, and protects information about you when you use our website at https://a1fares.org or our train ticket booking services. By using our services, you agree to the practices described in this Policy.

1. Information We Collect

We collect information that you provide to us directly, information collected automatically through your use of our website, and information from third parties when necessary to complete a booking.

a) Information You Provide

• Contact information: name, email address, phone number, and mailing address.
• Booking information: passenger names, dates of birth (where required by the carrier), travel dates, stations, and itinerary details.
• Payment information: billing address and payment card details (handled through PCI-compliant payment processors).
• Communications: messages, call recordings, or feedback you share with our agents.

b) Information Collected Automatically

• IP address, device type, browser type, operating system, and referring URL.
• Pages viewed, links clicked, and other interaction data.
• Cookies and similar tracking technologies (see Section 5 below).

c) Information from Third Parties

We may receive booking confirmations, fare data, and related travel information from rail carriers and global distribution systems we work with to fulfill your booking.

2. How We Use Your Information

• To process and confirm your train ticket bookings.
• To communicate with you about your itinerary, changes, or cancellations.
• To provide customer service, including via our toll-free number (888) 705-2999.
• To process payments and prevent fraudulent transactions.
• To improve our website, services, and customer experience.
• To send you transactional emails (booking confirmations, receipts).
• To send you marketing communications, where permitted by law and with your consent. You may unsubscribe at any time.
• To comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to provide our services and operate our business:

• Rail carriers and travel partners — to issue tickets and complete reservations.
• Payment processors — to securely process payments.
• Service providers — such as IT, hosting, analytics, and customer support tools that help us operate our website.
• Legal authorities — when required by law, subpoena, or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment details are transmitted over encrypted (SSL/TLS) connections and handled by PCI-compliant processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We and our partners may use cookies, web beacons, and similar technologies to remember your preferences, understand site usage, and deliver relevant advertisements. You can control cookies through your browser settings. Disabling cookies may affect some features of the website. We may also use third-party analytics services (such as Google Analytics) and advertising platforms (such as Google Ads) to measure performance and reach customers who may be interested in our services.

6. Your Choices and Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of marketing emails by clicking the unsubscribe link or contacting us.
• Opt out of certain analytics or advertising cookies.
• Lodge a complaint with a data protection authority where applicable.

To make a request, please email contact@a1fares.org or call (888) 705-2999. We will verify your identity before responding.

7. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be highlighted on our website where appropriate.

11. Contact Us